Return policy
- absence of any of required documents (gemstone certificate, trade agreement, delivery agreement)
- stone/jewelry inconsistency with the characteristics declared:
2) if the stone is synthetic or imitated
3) if the stone has treatment (if it hasn't been declared)
4) if the stone has any surface defects (if they haven't been declared)
- excessive delay in delivery (the maximum delay diggers from country to country, ask this form the manager)
In any of these cases, we guarantee 100% refund!
