Return policy

  • absence of any of required documents (gemstone certificate, trade agreement, delivery agreement)
  • stone/jewelry inconsistency with the characteristics declared:
1) if the stone is different in appearance
2) if the stone is synthetic or imitated
3) if the stone has treatment (if it hasn't been declared)
4) if the stone has any surface defects (if they haven't been declared)
  • excessive delay in delivery (the maximum delay diggers from country to country, ask this form the manager)
In any of these cases, we guarantee 100% refund!
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